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Refund policy

Right of withdrawal



Consumers have a fourteen-day withdrawal.



Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.



The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.



To exercise your right of cancellation, you must contact us (Pepolli by Barf & Co., César Pereira Pereira, Syrlinstrasse 23, D-89073 Ulm / telephone number +49 (0) 731 969 102 71, email address: info@pepolli.de) a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.



In order to meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.



Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.



You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.



Notice of non-existence of the right of withdrawal



The right of withdrawal does not apply to distance contracts

• for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

• for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,

• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

• for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature

End of revocation
Download sample withdrawal form
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