SHIPPING: Your order will usually be shipped within 1-3 days after receipt of the order, provided no other information is stored on the product page and the item is available. Germany: EUR 4.50 (free shipping from EUR 60.00) EU: EUR 12.90 NON-EU*: EUR 19.90 Rest of the world*: EUR 36.90 * Deliveries may incur additional duties, taxes and fees. Shipping to Switzerland: We do not charge German VAT for deliveries to Switzerland. The statutory Swiss value-added tax and any customs duties will be charged to you in addition to Swiss customs. Please understand that we cannot reimburse these costs. Delivery to a Swiss PO Box is not possible. RETURNS: You have 14 days to decide whether you want to keep the items. Please note: a 100 percent refund of your return can only be given if the items reach us in their original packaging and unused. We reserve the right to withhold part of the refund amount for used items. Please also note that we cannot take back dog food, treats, etc. The return of e-vouchers is also excluded. The processing of your return can take up to 14 days. You have to bear the costs for your return yourself, we do not provide any pre-paid labels. For speedy processing, please enclose the completed returns form. Our return address is: Pepolli by Barf&Co. Returns acceptance Regina Schwer Reichlensbergweg 45 D-89143 Blaubeuren