Pepolli Official

On every product page we have placed a button to our size charts so that you can make sure that you measure your four-legged friend correctly.

We will show you how to turn our 2-IN-1 harnesses properly in no time.Here you will be taken directly to our YouTube video instructions. If you still have questions, just send an email to info@pepolli.de

Please ensure that the goods are carefully packaged, preferably in the original packaging. For quick processing, please enclose the completed returns form . The customer bears the direct costs of returning the goods.

No, since you are responsible for the shipping costs for the return, you do not have to choose a specific carrier. However, if you want your return to actually reach us, we recommend using Deutsche Post/DHL. We recommend that you get a tracking number, although this is not mandatory. However, we are not responsible for a package that does not reach us.

Please contact us as soon as possible if you wish to cancel your order, preferably by email to info@pepolli.de . In some cases, we may not be able to cancel the order in time because we ship very quickly. In this case, we may need to process a return once your order has been delivered.

When your order is shipped, you will receive an email with the relevant tracking number. If you have an account, you can log in to view your order details. If you cannot find your tracking number, please email us at info@pepolli.de

No, you don't need to! However, if you want to create an account, it's super easy. For example, you can save your addresses and orders so that you can pay easier and faster the next time you shop with us.

We have a 30-day happiness guarantee for defects. This does not include wear and tear or chewing damage, only manufacturing defects. Send us an email, preferably with photos and all the necessary information, to info@pepolli.de

Oh yes! Gift cards are easy to purchase through our store and the gift card value never expires. When you order a gift card, you will be emailed a code with instructions on how to redeem it, which you can then give to anyone. It's the perfect gift!

Pepolli's exclusive product range is sold through retailers, currently in eight countries worldwide. If you would like to offer our products in your store, please send us an email to vertrieb@pepolli.de