FAQs
If you need more information, try scrolling through our frequently asked questions below or send us an email to info@pepolli.de and we will be happy to help you.
Customer Support:
Monday to Friday: 10:00 a.m. – 6:00 p.m.
Frequently Asked Questions
On every product page we have placed a button to our size charts so that you can make sure that you measure your four-legged friend correctly.
We'll show you how to turn our 2-IN-1 harnesses properly in no time at all. Here you can go directly to our YouTube video instructions. If you still have any questions, just send us an email to info@pepolli.de
Please ensure that the goods are carefully packaged (if possible in the original packaging) and sent to the following address:
Pepolli by Barf&Co.
– RETURNS –
c/o Regina Schwer
Reichlensbergweg 45
D-89143 Blaubeuren
To ensure prompt processing, please enclose the completed returns form . The customer bears the direct costs of returning the goods.
No, since you are responsible for the shipping costs for the return, you do not have to choose a specific carrier. However, if you want your return to actually reach us, we recommend using DHL. We recommend that you get a tracking number, although this is not mandatory. However, we are not responsible for a package that does not reach us.
Please contact us as soon as possible if you wish to cancel your order, preferably by email to info@pepolli.de .
In some cases, we may not be able to cancel the order in time because we ship very quickly. In this case, we may need to process a return once your order has been delivered.
No, you don't need to! However, if you want to create an account, it's super easy. For example, you can save your addresses and orders so that you can pay easier and faster the next time you shop with us.
We have a 30-day happiness guarantee for defects only. This does not include wear and tear or chewing damage, only manufacturing defects. Send us an email, preferably with photos and all necessary information, to info@pepolli.de
Oh yes! You can easily purchase gift vouchers through our shop, and the gift card values never expire.
When you order a gift card, you will receive an email with a code with instructions on how to redeem it, which you can then give to anyone you want. It's the perfect gift!
Pepolli's exclusive product range is sold through retailers, currently in eight countries worldwide. If you would like to offer our products in your store, please send us an email to vertrieb@pepolli.de